After-Sales Service

After-Sales Service for Cranes, Hoists, Loading Bays and Industrial Doors

ALLA keeps your lifting and loading equipment safe and running. Our service teams provide inspection, load testing, preventive maintenance, repair, modernization and spare parts for cranes and hoists, and for ROCKiES loading bays and industrial doors across Thailand.

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ALLA Public Company Limited · Serving Thai industry since 1990

What Is ALLA After-Sales Service?

ALLA after-sales service is the inspection, maintenance, repair and spare parts support that ALLA Public Company Limited provides after equipment is installed.

It covers two service lines: Crane & Hoist Service for overhead, gantry and jib cranes and STAHL and EGON hoists, and Loading Bay & Industrial Door Service for ROCKiES dock levelers, dock shelters, industrial doors and dock safety equipment.

24 hrs

Service center

Sriracha

Service center, Chonburi

Since 1994

Sole STAHL distributor in Thailand

Since 1990

Serving Thai industry

Two Service Lines, One Responsible Team

Choose the service line that matches your equipment. Each is handled by specialists who know the products ALLA supplies and installs.

ALLA technician servicing an electric hoist on an overhead crane

Crane & Hoist Service

Crane and Hoist After-Sales Service

Keep overhead, gantry and jib cranes and electric hoists safe to operate and ready for every shift.

  • Preventive maintenance plans
  • Periodic inspection and load testing
  • Breakdown repair and troubleshooting
  • Refurbishment and modernization
  • Genuine spare parts for STAHL, YALE and ABUS
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ROCKiES sectional doors, dock levelers and dock bumpers at a warehouse loading bay

Loading Bay & Industrial Door Service

Loading Bay and Industrial Door After-Sales Service

Keep ROCKiES dock levelers, dock shelters and industrial doors working safely, so loading never stops.

  • Preventive maintenance for docks and doors
  • Inspection and troubleshooting
  • Repair and overhaul
  • Spare parts and component replacement
  • Technical support for ROCKiES equipment
Request Service View Loading Bay Services

How a Service Request Works

A clear four-step process, from your first call to the service report.

Request Service
01

Request

Tell us the equipment, location and issue by phone, email or the form on this page.

02

Assess

Our team reviews the details and plans the right inspection or repair.

03

Service

Technicians carry out the agreed work to the equipment’s technical specifications.

04

Report

You receive a report with findings and recommendations for ongoing care.

What to Prepare Before You Request Service

These details help our team diagnose faster and bring the right parts on the first visit.

01

Equipment and model

Equipment type, brand, model and serial number from the nameplate.

02

Site location

Factory or warehouse address and where the equipment is installed.

03

Symptoms

What happens, when it started, and any error codes or unusual noise.

04

Photos or videos

Pictures of the problem and the nameplate help us prepare.

Frequently Asked Questions

ALLA provides inspection, load testing, preventive maintenance, repair, refurbishment, modernization, spare parts and technical support. Services cover two lines: cranes and hoists, and ROCKiES loading bay equipment and industrial doors.

Yes. ALLA offers spare parts and service contracts for cranes and hoists and for loading bay equipment. A preventive maintenance plan sets inspection intervals by equipment type, duty and operating conditions, which helps reduce unplanned downtime.

It depends on the equipment type, duty cycle, operating environment, manufacturer recommendations and Thai workplace safety regulations. Equipment in heavy use needs more frequent checks. Our team can recommend an inspection plan for your equipment.

Yes. ALLA carries out crane and hoist inspection and load testing. Send us the equipment capacity, model and location to confirm the scope and the documents you need.

Dock levelers, dock shelters, industrial doors, dock bumpers and other loading dock safety equipment, including ROCKiES equipment installed by ALLA. Other equipment is assessed case by case.

Yes. ALLA keeps spare parts in stock, including genuine parts for STAHL hoists, for which ALLA has been the sole distributor in Thailand since 1994. YALE and ABUS crane and hoist parts are also available.

Call +66 2322 0776-8, email [email protected] or send the form on this page. Include the equipment type, model, location and a description of the problem, and our service center will route your request to the right team.

Request After-Sales Service

Tell us about your equipment and the issue. The right ALLA service team will get back to you.

Phone

+66 2322 0776-8

Email

[email protected]

Service center

Open 24 hours

Send Request