Loading Bay and Industrial Door Spare Parts and Service Contracts
Inspection, maintenance, repair, spare parts and service contracts for dock levelers, dock shelters and industrial doors in factories, warehouses and distribution centers, by ALLA engineers and technicians trained directly by the manufacturer.
ROCKiES by ALLA · Head Office Bangkok · Theparat Factory, Chachoengsao
What Does ALLA Loading Bay Service Cover?
ALLA loading bay and industrial door service is the after-sales support of the ALLA Door Service Department: repair on request, spare parts, service contracts with preventive maintenance (PM), and a service warranty after installation.
It covers dock levelers, dock shelters, industrial doors and loading dock safety equipment, for customers who use ALLA and ROCKiES products and for general customers.
Technician experience
Service warranty
Engineers and technicians
Consultation
Our Loading Bay Services
Four services from the Door Service Department and the Parts and Door Service Contracts Department.
Service Call
Repair on Request
Repair service for both contract customers and general customers. Our expert technicians inspect the problem, estimate the price and carry out the repair.
- Immediate service for contract customers
- Phone requests from general customers
- Advice from the Door Service Department
- On-site inspection and price estimate
- Repair of dock levelers, shelters and doors
Spare Parts
Spare Parts and Replacement
A stock of spare parts for every product type. Tell our technicians what you need and they inspect, quote and install the replacement.
- Parts stock for every product type
- Inspection and price estimate by ALLA technicians
- Quotation before work starts
- Installation and replacement on site
Service Contract
Service Contracts with PM
Service contracts for customers who use ALLA products and for general customers, available after the product warranty ends.
- Preventive maintenance (PM) on agreed intervals
- Discount on spare parts under contract terms
- Immediate service for contract customers
- Steady performance year after year
Service Warranty
Service Warranty after Installation
After every sale the Door Service Department gives priority to after-sales care, with a quality warranty of 3 months to 1 year.
- Quality warranty of 3 months to 1 year
- Planned inspection and PM visits
- Monthly PM rounds under the agreed conditions
- One responsible service team
Equipment We Service
Inspection, maintenance and repair for every part of the loading bay.
Dock Leveler
Leveler deck, lip, hinges and hydraulic unit.
Dock Shelter
Curtains, frames and seals that close the gap around the truck.
Industrial Door
Sectional, rolling and high-speed doors, motors and controls.
Safety Equipment
Dock bumpers, guard posts, barriers and other accessories.
Why Choose ALLA for Loading Bay Service
10+ years of experience
A professional team that designs, inspects and maintains loading bays and automatic doors.
Trained by the manufacturer
Engineers and technicians trained directly by the manufacturer.
Parts in stock
Spare parts for every product type, ready for replacement.
Contract or on call
Service for contract customers and general customers alike.
Warranty
A quality warranty of 3 months to 1 year after installation.
Free consultation
Advice at no charge on installing, renovating or repairing a loading bay or door.
How to Get Loading Bay Service
Five clear steps from your service call to ongoing maintenance.
Service call
Call, email or send the form with the equipment and the issue.
Inspect
An ALLA technician inspects the problem on site.
Quote
You receive a price estimate before work starts.
Repair
Repair or part replacement by our door service team.
Maintain
Ongoing PM under a service contract or warranty.
Frequently Asked Questions
Request a Quote or a Repair
Tell us about your loading bay or door and what you need. The ALLA door service team will contact you with advice and a quotation.
Phone
Locations
Head Office, On Nut, Bangkok · Theparat Factory, Chachoengsao